Hotel Management Glossary
There are currently 3 Glossary Items in this directory beginning with the letter Z.
A goal of no guest-related complaints that is established when guest service processes are implemented.
The total absence of behavior that is objectionable from the perspectives of discrimination or harassment. This is done through the issuing of appropriate policies, the conduct of applicable workshops, the development of procedures for employees alleging discrimination or harassment to obtain relief and written protocols for reporting, investigating and resolving incidences and grievances.