Hotel Management Glossary

Short for Key Account Management.

Special attention given to customers who are producing the largest share of

A decorative or descriptive plastic or metal tag attached to a hard key.

What is Key Hotel Marketing in the hotel industry?

Corporate-level revenue management and marketing services by seasoned hotel revenue and marketing experts using economies of scale to elevate RevPAR and reduce overhead expenses for independent hotels.

Key Performance Indicators - also known as KPI or Key Success Indicators (KSI),are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They will differ depending on the organization.

An array of numbered compartments used to maintained guestroom keys.

The electromagnetic card used in a recodable locking system.

A room with a king-size bed may be occupied by one or more people.

A bed approximately 78 inches by 80 inches. (200x200 v. 198x205)

Refers to the importance of intangible people skills and intellectual assets to developed economies.