Hotel Management Glossary

Occupancy of less than a full house so rooms are available for sale.

A room status term indicating that the room has been cleaned and inspected, and is ready for an arriving guest.

Originally a term used to identify an individual who cared for the clothes of wealthy travelers; bb.: its most common usage now is in reference to those individuals responsible for parking guest vehicles.

A representation of organizational processes, divided into primary and support activities that create value for the customer.

Individuals or groups of investors that seek out and provide capital to entrepreneurs.

Communication between individuals that flows up and down throughout the organization.

Short for Very Important Person.VIP status is granted to persons who expect special treatment, or celebrities or officials who need to spend minimal time checking in.

A list of VIP clients prepared on daily basis.

Refers to a process in which consumers voluntarily spread a message about a company, a product, or a service based on their own experience. It is the Internet version of word-of-mouth marketing.

Expresses what the organization wants to be in the future

A forward-looking statement of what a firm wants to be in the future; an ideal and unique picture of the future.

Pertains to envisioning what the organization should be like in the future, communicating the vision, and empowering followers to enact.

A document detailing a transaction to be posted to a front office account, used to communicate information from a point of sale to the front office. Common vouchers include cash, charge, transfer, allowance, and paid-out vouchers. Also, a form provided by travel agent to their clients as a receipt for advance registration payments. See also Credit Card Voucher

A container storing vouchers for future reference and verification during the night audit.