(Effective May 23, 2019)

Key Hotels & Resorts (keymanagementgroup.com) understands the security of your personal information is important.  We appreciate your trust in us to carefully and sensibly handle your information. This notice describes our privacy policy. By agreeing to our Privacy Policy and/or visiting us, you are accepting the privacy policy terms described below.  


We are pleased to announce we partner with RSI’s RoomKey Property Management System with property management services for all of our hotels and resorts.  RSI has received the PCI DSS 3.2 certification, one of few PMS providers to successfully complete the assessment against the most recent PCI Data Security Standard (PCI DSS) version 3.2 assessment. As a result, you can operate our systems confidently knowing we store and process credit card information (and any other sensitive data) in the cloud, tested against the latest and most mature set of PCI compliance requirements. Contact RSI to request a copy of its PCI 3.2 compliance AOC.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, encrypting information inputted for our hotels and resorts.  Throughout our online networks, we display only the last four digits of your credit card.  Firewalls are used to protect against unlawful access.  We take every reasonable precaution to assure that your information is secure, knowing it is not possible to guarantee absolute security.


We may receive and store personal information (including but not limited to: name, gender, phone number, address, email, etc.) entered into our system. You may select not to provide certain personal information.  We use this personal information to answer your requests, customize your experience, and for the general betterment of communication.  It may be required to turn over your information to law enforcement when applicable.  We are not liable for information you voluntarily share on social media or in the public domain.  We will take the necessary steps to ensure your information is kept for a duration of time only as needed. We may share your information provided with other companies who provide goods or services that you are interested in.  We may collect your information through various channels including direct contact, social media, newsletters, business partners, etc. 


Cookies transfers information to your hard drive that allows a company to recognize you, bettering the customized experience and allowing us to send you special offers. You may opt-out of cookies by disabling them by going through your preferred web browser, clicking on the “help” button and following instructions to prevent the browser from accepting cookies.  


You may choose whether to receive emails, newsletters, online marketing collateral, etc. from us.  To opt-out please send an email to: info@keymanagementgroup.com with the corresponding information:  Subject line: Opt-Out; State your name, email address and the specific hotel.  For more information or concerns, you may contact our corporate offices at info@keymanagementgroup.com.


European residents receive rights under GDPR. GDPR (General Data Protection Regulation) provides certain rights for EU residents. You may decline to share certain information with us, in which case we may not be able to provide some of the features and functionality of the website. These rights include, in accordance with applicable law, the right to object to or request the restriction of processing of your Personal Information, and to request access to, rectification, erasure and portability of your own information. Where we process your Personal Information on the basis of your consent, you have the right to withdraw that consent (noting that such withdrawal does not affect the lawfulness of any collection performed prior to the date on which we receive notice of such withdrawal, and does not prevent the Processing of your Personal Information in reliance upon any other available legal bases). Requests to withdraw your consent should be submitted by contacting us using the contact instructions specified below. We retain your Personal Information for the time necessary to accomplish the purpose for which such information was collected.  You have the right to ask us to confirm whether we are processing your Personal Information, receive information on how your data is processed, obtain a copy of your Personal Information, request that we update or correct your Personal Information, and request that we delete Personal Information in certain circumstances by contacting us using the contact instructions specified below. If you are an EU resident and have any unresolved privacy concern that we have not addressed satisfactorily after contacting us, you have the right to contact the appropriate EU Supervisory Authority and lodge a complaint.  If the GDPR applies to you as an EU resident and you have a request or concern, please contact us at info@keymanagementgroup.com and specify as follows:  Subject line: GDPR State your name, email address and the specific hotel.


We do not sell products or services to children. If you are under 16, you may use this site only with involvement of a parent or guardian.  We request that no minors provide us with Personal Information.


This privacy policy does not address, and we are not responsible for the privacy, data or other practices of any entities outside of Key Hotels & Resorts, including franchise companies, Hotel owners, agents, business partners, or any third party operating any site or service to which may be linked to from this site.  The inclusion of a link on this site does not imply endorsement of the linked site or service by us.  We have no control over, and are not responsible for, any third party’s collection, use and disclosure of your Personal Information. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others.

In addition, we are not responsible for the data collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or the Apps or our Social Media Pages.