Key Management Group · Brand film

HOSPITALITY · GOVERNMENT LODGING · PEOPLE

Managing hospitality.
Supporting missions.
Empowering people.

Hotel operations, government lodging, payroll and HR. Experienced specialists working directly with your property, assignment and team.

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200+ yearsof combined executive-team experience managing hotels and resorts

Founded in 2000
Rooted in the Dutch Caribbean

01 / HOSPITALITY

Hotel & Resort
Management

From the guest experience to the owner’s priorities. Operational leadership, commercial execution and remote support for independent hotels, boutique resorts, aparthotels and villa collections.

Piscadera Harbour Village · Curaçao

Operations & property care

Set service standards for front office, housekeeping and food & beverage. Review quality, financial performance and maintenance, with operating procedures and improvement plans that support the on-site team.

Revenue, sales & marketing

Connect pricing, forecasting and channel management with hotel websites, digital marketing and travel-partner sales. KHR specialists work directly in the hotel’s approved systems to put the commercial plan into practice.

Remote hotel operations

Extend coverage through 24/7 multilingual reservations and guest support. Services include PMS administration, billing, guest invoicing and assistance with digital check-in and keys.

Development & pre-opening

Assess feasibility and positioning, review pro formas and advise on design and procurement. Connect the critical path, opening budget, staffing and pre-opening marketing to operational readiness.

HOW WE DELIVER

Agree the scope with ownership, establish operating and commercial priorities, and assign the specialists required. Work is coordinated with the property team through its systems, budgets, reporting and quality reviews.

Explore hotel & resort management

EXPERIENCE, APPLIED TO EVERY STAY

The property’s character.
A professional operation.

02 / GOVERNMENT & PRIME CONTRACTORS

Government
Services

Lodging, housing and local workforce support shaped around the assignment. Published experience includes U.S. government program support in Curaçao and international lodging requirements.

Lodging & extended stays

Source hotel accommodation for shorter assignments and apartments or furnished and unfurnished housing for longer stays. Location, personnel numbers, duration and accommodation standards guide the options.

Contract & housing coordination

Support negotiations, booking and leasing, ongoing lodging management and facility work-order administration. Scope and reporting are aligned with the client’s procurement and assignment requirements.

Local workforce support

Recruit and staff temporary or longer-term roles against defined qualifications, work schedules and site requirements. Employment and payroll administration can be coordinated alongside the workforce requirement.

Continuity during the assignment

Plan for extensions, changing personnel numbers and accommodation or maintenance needs. Keep responsibilities clear between the agency, prime contractor, service providers and the local team.

HOW WE DELIVER

Start with the duty location, headcount, dates, lodging specification and procurement milestones. Assess suitable options, agree the commercial and operating responsibilities, then coordinate delivery for the duration of the assignment.

Government Services Published past performance

Planning, coordination and clear responsibilities

INTERNATIONAL EXPERIENCE. LOCAL DETAIL.

Across borders.
Close to the operation.

03 / PEOPLE & ADMINISTRATION

Payroll &
Human Resources

Practical administration for international employers and government contractors. Recruiting, employment support and local payroll are defined around the country, worksite and team.

From the role description
to the payroll cycle.

Our published workforce experience spans the Caribbean and Europe, including Curaçao, Aruba and Puerto Rico. Service availability and employing arrangements are confirmed for each location.

Explore payroll & HR

Recruiting & staffing

Identify local candidates, assess qualifications against the position description and support hiring. Options include temporary assignments, temp-to-permanent roles and direct hires.

Employment administration

Coordinate onboarding, offboarding and employer-of-record support within the agreed scope. Establish reporting lines, documentation and any required site-access approvals at the outset.

Local payroll administration

Manage local-currency payroll and employee pay statements, with applicable deductions, social premiums and wage-tax administration. Agree the payroll cycle, input approvals and invoicing arrangements.

Ongoing personnel support

Coordinate staffing changes and personnel administration during the assignment. Define which responsibilities sit with KMG, the employing entity and the client’s managers.

HOW WE DELIVER

Confirm the employing entity, location, roles and schedules. Set the responsibilities for payroll inputs and approvals, then coordinate recruitment, employee administration and reporting within that agreed framework.

FROM OBJECTIVES TO ACTION

Clear priorities.
Connected delivery.

Start with the property, assignment or team. Define the scope, responsibilities and support required.

Understand the requirement
Clarify your objectives, location, timing and operational priorities.
Shape the right support
Agree the scope and connect the specialists, systems and people involved.
Coordinate delivery
Establish clear responsibilities, reporting and ongoing reviews with your team.

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