Hotel Management Glossary

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There are currently 13 Glossary Items in this directory beginning with the letter U.
A guest who checks out before his or her stated departure date.

Unemployment Claim
A claim made by an unemployed worker to the appropriate state agency asserting that the worker is eligible for unemployment benefits.

Unemployment Insurance
Funds provided by employers to make available temporary financial benefits to employees who have lost their jobs.

Unemployment Rate
The number usually expressed as a percentage, of employable persons who are out of work and looking for jobs.

Uniform System of Accounts for Hotels
These standardized industry accounting systems provide many supplementary operating statements covering budgeting and forecasting; the Uniform System of Accounts for the Lodging Industry (USALI) and the Uniform System of Accounts for Restaurants (USAR) are designed with the special needs of the industry in mind and permit comparisons with industry standards.

Uniformed Service
A department within the rooms division including parking attendants, door attendants, porters, limousine drivers, and bell persons.

Unity of Command
Each employee should report to/be accountable to only one boss for a specific activity.

Universal Process of Management
The concept that, at their most basic level, the principles of planning, organizing, coordinating, staffing, controlling, and evaluating are the same (or similar) in any type of business or organization.

Move a reservation or registered guest to a better accommodation or class of service.

Tactics used to increase the hotel's average daily rate (ADR) by encouraging guests to rent higher-priced rooms with better or more amenities (view, complimentary breakfast and newspaper, increased square footage, etc.) than those provided with lower-priced rooms.

Upside Potential
The possibility that, with the proper investment and management, a hotel will yield significant increases in real estate value and/or operational profitability.

Short for Uniform System of Accounts for the Lodging Industry. A standard

Utilitarian Perspective
The most appropriate actions generate the greatest benefits for the largest number of people.